Help & Support
ORDERS
Orders can only be edited or canceled before they are processed. Contact our customer service team immediately with your order details if changes are needed.
shop@theblacknestmusic.com
We accept major credit cards, PayPal, and other digital payment options like Apple Pay or Google Pay.
You can track your order status by logging into your account or using the tracking link in your order confirmation email.
We’re sorry for the inconvenience! Please contact our support team with your order number and photos of the item, and we’ll resolve the issue quickly.
RETURNS & REFUNDS
We accept returns for items in their original condition within 30 days of delivery. Personalized or final sale items may not be eligible for return.
Refunds are processed within 5–7 business days after we receive and inspect your returned item. The funds will be credited back to your original payment method.
Return shipping costs are the customer’s responsibility unless the return is due to a defective or incorrect item.
We currently do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the desired product.
If a returned item does not meet our return policy, it will be sent back to you at your expense.
SHIPPING
We offer standard, expedited, and international shipping. Rates vary based on location and order weight, which will be calculated at checkout.
Standard shipping typically takes 5–7 business days. Expedited orders arrive in 2–3 business days, while international delivery times vary by region.
Yes, we ship to most countries worldwide. Please note that customs fees and import duties may apply, which are the customer’s responsibility.
Once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor your package’s progress.
If your order is delayed or missing, contact us with your order number and tracking information. We’ll investigate the issue and help resolve it.
Please contact our support team immediately with photos of the damage and your order details. We’ll arrange a replacement or refund as needed.